principles of management_FINALTERM EXAMINATION

FINALTERM EXAMINATION
Spring 2009

Mgt503

Question No: 1 ( Marks: 1 ) - Please choose one
What is the basic assumption of situational approaches to leadership?
► Increasing worker job satisfaction through consideration behavior will get leaders the best results
► Initiating structure for employees by telling them what to do and how to do.
► The appropriate leadership style varies from one set of circumstances to another
► Effective leaders possess certain traits that are situation specific

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following statement is NOT true for productivity?

► Productivity is a major goal in virtually every organization
► For individual companies, increased productivity means a more competitive cost structure
► Productivity is a composite of people and operations variables
► Productivity can be improved by dealing with large number of suppliers

Question No: 3 ( Marks: 1 ) - Please choose one
All of the following are primary management functions EXCEPT:
► Setting goals
► Hiring employees
► Monitoring activities
► Motivating employees

Question No: 4 ( Marks: 1 ) - Please choose one
Which one of the following is explaining the Entrepreneur in the best way?
► Goals Setter
► Decision Maker
► Communicator
► Initiator

Question No: 5 ( Marks: 1 ) - Please choose one
The success of the business can be judged through:
► Customer satisfaction
► Achieving of Organizational Goals
► Cost price reduction
► All of the given options

Question No: 6 ( Marks: 1 ) - Please choose one
LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing?

► Liaison
► Leader
► Disseminator
► Spokesperson

Question No: 7 ( Marks: 1 ) - Please choose one
Determining the tasks to be accomplished, how the tasks are to be grouped and who is responsible for the various tasks is known as which of the following processes of management?
► Planning
► Organizing
► Leading
► Controlling

Question No: 8 ( Marks: 1 ) - Please choose one
Which level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization?
► Non managerial staff
► Top management
► Middle management
► First-line management

Question No: 9 ( Marks: 1 ) - Please choose one
Henry Fayol described principles of management in the form of:
► 11 points
► 12 points
► 14 points
► 15 points

Question No: 10 ( Marks: 1 ) - Please choose one
When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called :


► Division of work
► Discipline
► Unity of command
► Stability of tenure of personnel

Question No: 11 ( Marks: 1 ) - Please choose one
The father of industrial psychology is:
► Robert Owen
► Hugo Munsterberg
► Mary parker Follett
► Max Weber

Question No: 12 ( Marks: 1 ) - Please choose one
Environment reacts to the output of organization and provides:





► Feed forward
► Input
► Output
► Feedback

Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives?

► Analytic
► Conceptual
► Directive
► Behavioral

Question No: 14 ( Marks: 1 ) - Please choose one
The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions?


► Project management
► Scheduling
► Environmental analysis
► Scenario planning

Question No: 15 ( Marks: 1 ) - Please choose one
Mission Statement of Dow Chemicals is:
“To share the world’s obligation for the protection of the environment.”
This statement shows which of the following attributes of mission statement?

► Desired public image
► Customers
► Location
► Self concept

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is an area in the environment that if exploited may generate high performance for organization?
► Strength
► Weakness
► Opportunity
► Threat

Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following is a system in which specific performance objectives are jointly determined by subordinates and their superiors and progress towards objectives is periodically reviewed?


► Management by objective
► Management by resources
► Management by authority
► Management by system

Question No: 18 ( Marks: 1 ) - Please choose one
Most managers believe that if an MBO (management by objective) program is to be successful, it must start at:

► Non-managerial level
► Top Level
► Middle level
► Lower level

Question No: 19 ( Marks: 1 ) - Please choose one
A firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through:
► Forward vertical integration
► Backward vertical integration
► Forward horizontal integration
► Backward horizontal integration

Question No: 20 ( Marks: 1 ) - Please choose one
In BCG matrix which of the following businesses have the largest share of a rapidly growing market?
► Cash cow
► Question mark
► Star
► Dogs

Question No: 21 ( Marks: 1 ) - Please choose one
In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially?


► Dogs
► Question mark
► Star
► Cash cow

Question No: 22 ( Marks: 1 ) - Please choose one
The degree to which tasks in an organization are divided into separate jobs is called:
► Centralization
► Span of control
► Chain of command
► Work specialization

Question No: 23 ( Marks: 1 ) - Please choose one
As the number of employees in an organization grows, structure tends to become more:
► Informal
► Centralized
► Decentralized
► Specialized

Question No: 24 ( Marks: 1 ) - Please choose one
The fact that managers can become experts within their industry is a function of which kind of departmentalization?

► Product
► Functional
► Process
► Geographical

Question No: 25 ( Marks: 1 ) - Please choose one
The organization structure in which separate business units are grouped under a manager who is responsible for performance, strategy and operations is called:
► Outdated structure
► A divisional structure
► Functional structure
► A simple structure

Question No: 26 ( Marks: 1 ) - Please choose one
“CLEAR” shampoo introduced the first ever anti-dandruff shampoo range for men. Through this shampoo Unilever is practicing which of the following strategies?

► Focus Strategy
► Differentiation strategy
► Cost leadership strategy
► Emergent strategy

Question No: 27 ( Marks: 1 ) - Please choose one
What things the Organizations are doing to facilitate an effective wider span of control for their managers?
► Decentralizing management functions
► Increasing inventory levels
► Increasing budget allowances
► Investing in employee training

Question No: 28 ( Marks: 1 ) - Please choose one
A complex uncertain environment influences an organization toward which of the following?

► Work specification
► Departmentalization
► Decentralization
► Formalization

Question No: 29 ( Marks: 1 ) - Please choose one
A company's "chain of command" is a part of which process?

► Span of control
► Organizational design
► Formalization
► Work specialization

Question No: 30 ( Marks: 1 ) - Please choose one
While addressing the organizational design needs of the small organization which of the following is an important consideration?
► More formalization
► More specialization
► More centralization
► Tall hierarchy of authority

Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is an internal state that makes certain outcomes appear attractive?
► Fad
► Desire
► Need
► Fashion

Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following is the best description of effort?
► The level of willpower towards work
► The measure of intensity or drive
► One's ability to work
► The work required to complete a task

Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following factor is more important for men than women?
► Opportunity to learn
► Flexibility
► Autonomy
► Convenient

Question No: 34 ( Marks: 1 ) - Please choose one
According to Maslow, which hierarchy is in proper order from lowest to highest?
► Safety, physiological, esteem, self-actualization, social.
► Esteem, physiological, self-actualization, safety, social
► Self-actualization, physiological, social, esteem, safety
► Physiological, safety, social, esteem, self-actualization

Question No: 35 ( Marks: 1 ) - Please choose one
According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator?
► Recognition
► Responsibility
► Advancement
► Status

Question No: 36 ( Marks: 1 ) - Please choose one
According to McClelland's three-need theory, people who are striving for personal achievement rather than for the trappings and rewards of success have a high:
► Need for achievement
► Need for affiliation
► Need for power
► Need for sympathy

Question No: 37 ( Marks: 1 ) - Please choose one
While motivating Professionals which of the following is at the lowest Priority list?

► Challenging Goals
► Money and Promotion
► Appreciation letters
► Job satisfaction

Question No: 38 ( Marks: 1 ) - Please choose one
Which of the following is NOT an option while motivating low skilled employees?

► Clarity of goals
► Security
► High pay
► Job satisfaction

Question No: 39 ( Marks: 1 ) - Please choose one
Visionary leaders appear to have all of the following qualities related to effectiveness in their leadership roles EXCEPT:
► Ability to explain the vision
► Ability to express the vision
► Ability to extend the vision
► Ability to enforce the vision

Question No: 40 ( Marks: 1 ) - Please choose one
Leaders who guide or motivate their followers toward established goals by clarifying role and task requirements are using which of the following?
► Charismatic
► Transformational
► Transactional
► Democratic-participative

Question No: 41 ( Marks: 1 ) - Please choose one
Which of the following group engages in collective work that requires joint effort and generates a positive synergy?
► Work group
► Work team
► Quality circle
► Functional team

Question No: 42 ( Marks: 1 ) - Please choose one
All of the following are advantages of oral communication EXCEPT:
► It is easy to use
► It is accurate
► It facilitates feedback
► It can be done with little preparation

Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following is the process of monitoring activities and correcting any significant deviations?

► Controlling
► Planning
► Organizing
► Leading

Question No: 44 ( Marks: 1 ) - Please choose one
Which of the following is NOT a formal group?


► Command groups
► Task forces
► Cross-functional teams
► Business unit alliances

Question No: 45 ( Marks: 1 ) - Please choose one
Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called:

► Heuristic decision
► Programmed decision
► Satisficing decision
► Non-programmed decision

Question No: 46 ( Marks: 1 ) - Please choose one
Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?
► Planning
► Organizing
► Staffing
► Leading

Question No: 47 ( Marks: 1 ) - Please choose one
An organized set of behavior that is associated with particular office or position is called:
► Role
► Obligation
► Responsibility
► Function

Question No: 48 ( Marks: 1 ) - Please choose one
Which of the following is the disadvantage of the Process departmentalization?
► Time consuming process
► Cost of Production is high
► Can be used only with certain type of products
► Duplication of functions across the departments

Question No: 49 ( Marks: 1 ) - Please choose one
Which of the following are groups defined by the organization's structure, that have designated work assignments and specific tasks?
► Formal groups
► Informal groups
► Command groups
► Interest groups

Question No: 50 ( Marks: 1 ) - Please choose one
There are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations?
► Market control
► Economic control
► Bureaucratic control
► Clan control

Question No: 51 ( Marks: 5 )
Is organizing important for all levels of managers? Give your opinion.


Question No: 52 ( Marks: 10 )
ABC Ltd is a small marketing services company. You have been put in charge of a new project team. It is the second week the team has been together, and progress on the task is frustratingly slow. There are lots of creative ideas being put forward, but team members criticize everything and try to put their own ideas over others. Your manager is getting concerned and asks you to report on how the team is working.
Propose different measures for encouraging cohesion in your team.

Question No: 53 ( Marks: 10 )
Suppose that an organization has some distinctive competencies, how long it will retain those competencies?

Question No: 54 ( Marks: 10 )
Discuss the Boston Consulting Group (BCG) matrix and explain its usefulness in segmenting businesses. Discuss the characteristics for each of the four categories based on the BCG matrix..