FINALTERM EXAMINATION
Fall 2009
MGT501- Human Resource Management (Session - 3)
Time: 120 min
Marks: 92
Question No: 1 ( Marks: 1 ) - Please choose one
Who is said to be responsible for task allocation in order to fulfill the organizational goals?
► Stockholders
► Stakeholders
► Managers
► Investors
Question No: 2 ( Marks: 1 ) - Please choose one
As a result of which of the following activity, HRIS is gaining popularity day by day?
► Generating organizational reports
► Managing resources effectively
► Retrieving timely information
► Handling bundles of data
Question No: 3 ( Marks: 1 ) - Please choose one
According to the 'Hawthorne Studies' productivity of employees:
► Increased by increasing light intensity
► Decreased by decreasing light intensity
► Increased by observing them
► None of the given options
Question No: 4 ( Marks: 1 ) - Please choose one
A special form of recruitment that involves placing a student in a temporary job with no obligation either by the company to hire the student permanently or by the student to accept a permanent position with the firm following graduation, is known as:
► Cooperative work
► Student placement
► Internship program
► Student leasing
Question No: 5 ( Marks: 1 ) - Please choose one
The ability to think about abstract & complex situations is refered to as:
► Mechanical skill
► Technical skill
► Interpersonal skill
► Conceptual skill
Question No: 6 ( Marks: 1 ) - Please choose one
HR generalist is involved in:
► Performing all or few (more than one) HR functions
► Performing a single focused HR function
► Providing orientation to employees only
► Designing special compensation packages for female employees
Question No: 7 ( Marks: 1 ) - Please choose one
Which one is NOT a type of teams?
► Virtual
► Problem-solving
► Cross-functional
► Team building
Question No: 8 ( Marks: 1 ) - Please choose one
A __________ is a mature group with highly interdependent members who are highly committed to a common goal.
► Organization
► Union
► Team
► Informal group
Question No: 9 ( Marks: 1 ) - Please choose one
A new circular was issued by the top management of the organization to conduct performance appraisal of each employee after completion of one year of his/her service, which term best describes the above situation?
► Project based method
► Focal point method
► Anniversary method
► Base timings method
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following appraisal method uses ‘Benchmark jobs’ to identify the jobs’ worth by comparing different jobs?
► Factor comparison method
► Ranking method
► Classification method
► All of the given options
Question No: 11 ( Marks: 1 ) - Please choose one
All of the following could be the reasons of an employee stress, EXCEPT:
► Supervisor’s rude attitude
► No recognition of efforts
► Job insecurity and safety
► Missing out the thanking notes
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following statement signifies 'Forced distribution' as an appraisal method?
► Evaluates progress made towards the goal accomplishment
► Assign scale points based on good or poor performance
► Supervisor keeps a log of subordinate’s work-related behavior
► Assign predetermined percentages for particular performance categories
Question No: 13 ( Marks: 1 ) - Please choose one
In which method supervisor keeps a log of positive and negative examples of a subordinate’s work-related behavior?
► Management by objective
► Comparison method
► Essay method
► Critical incident method
Question No: 14 ( Marks: 1 ) - Please choose one
Some supervisors, when filling in rating scales, tend to avoid the highs and lows on the scale and rate most people in the middle. This type of evaluation is said to be effected by:
► Stereotyping
► Central tendency
► Strictness
► Leniency
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following could result in a legally questionable appraisal process?
► Conduct job analysis to establish criteria for successful performance
► Base appraisals on subjective supervisory observations
► Administer and score appraisals in a uniform manner
► Use clearly defined job performance dimensions
Question No: 16 ( Marks: 1 ) - Please choose one
Due to which of the following reason, subordinates may feel dissatisfied with their appraisal interviews?
► They feel threatened during the interview
► They can influence the course of the interview
► Constructive interviewer is conducting the interview
► Their poor performance is being highlighted
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following functions of HRM deals with 'Collective Bargaining'?
► Staffing
► Forcasting
► Employee-assistance management
► Employee-relations management
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following represents the basic goal of the recruitment?
► Communicate job opening positions clearly
► Attract maximum number of applicants
► Self select out the candidates to save time and money
► Attract the qualified candidates & not the unqualified ones
Question No: 19 ( Marks: 1 ) - Please choose one
Which one is NOT the reason of joining groups by people?
► To get affiliation
► To gain power
► To get security
► To get promotions
Question No: 20 ( Marks: 1 ) - Please choose one
Which one of the following is NOT involved in 'Human Resource Planning'?
► Finding out the required number of people for the organization
► Giving chance to employees for designing their personal plans
► Identifying the skills needed to accomplish the tasks
► Ensuring that human resources will be available when needed
Question No: 21 ( Marks: 1 ) - Please choose one
While conducting job analysis the 'Observation Method' is useful when:
► Job requires more intellectual skills to complete
► Job is repetitive in nature
► Job is market oriented and requires more data
► Job consists of observable physical activity
Question No: 22 ( Marks: 1 ) - Please choose one
In order to make recruitment process more efficient, organizations shift this responsibility to outside firms with expertise in the recruitment services. Which of the given term represents this shifting of responsibility by an organization?
► Outsourced hiring
► Employee referrals
► Employee leasing
► Job advertising
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following test can best evaluate the routine production activities of job that require coordination & physical strength?
► Cognitive aptitude test
► Job knowledge test
► Vocational interest test
► Psychomotor abilities test
Question No: 24 ( Marks: 1 ) - Please choose one
Alternative work arrangements include all of the following, EXCEPT:
► Part-time work
► Flexible hours
► On-site child care
► Job sharing
Question No: 25 ( Marks: 1 ) - Please choose one
Miss. Fouzia wants to excel herself in the banking field by clearing the IBP Superior Qualification (ISQ) examination. But her current job’s strict timings do not allow her to fulfill her plans. To address this problem, the bank could help her by:
► Providing her with a career coach
► Encouraging her to join a career success team
► Facilitating her with flexible working hours
► Suggesting her a better occupation to adopt
Question No: 26 ( Marks: 1 ) - Please choose one
While conducting an appraisal interview supervisors should do all of the following, EXCEPT:
► Compare employee's performance with a standard
► Encourage employees to share their issues
► Give specific examples of poor performance
► Compare employee's performance to that of other employees
Question No: 27 ( Marks: 1 ) - Please choose one
An employee’s compensation usually comprises of:
► High monetary rewards
► Quality rewards requested by employees
► Benefits like medical & transport allowances
► Financial & non-financial rewards
Question No: 28 ( Marks: 1 ) - Please choose one
On achieving maximum recovery of dead loans, the bank has awarded Mr. Ali (recovery officer), with the title of “best employee” for the month. This award title is said to be:
► The most expensive reward for him
► The extrinsic reward for him
► The motivational effort made by the bank
► The intrinsic reward to appraise his efforts
Question No: 29 ( Marks: 1 ) - Please choose one
Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the same post of MTO. In this situation HBL is adopting the ________ pay strategy.
► Above market rate
► Below market rate
► At market rate
► All of the given options
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following is an example of 'Family-oriented benefits'?
► Offered share in company's stocks
► Limited & flexible working hours
► Availability of child & elder care centres
► Equal career growth opportunities
Question No: 31 ( Marks: 1 ) - Please choose one
The compensation philosophy; "higher pay for higher contribution" is known as:
► Competency-based pay
► Skilled-base pay
► Merit-based pay
► Seniority-based pay
Question No: 32 ( Marks: 1 ) - Please choose one
Which one of the following does NOT categorized as 'pay-for-performance' program?
► Piecework plan
► Scanlon plan
► Gainsharing plan
► Profit sharing plan
Question No: 33 ( Marks: 1 ) - Please choose one
Which incentive plan focuses on co-operation between managers and employees through sharing thier problems, goals and ideas?
► Improshare plan
► Scanlon plan
► Profit-sharing plan
► Stock ownership plan
Question No: 34 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical
► Intense
Question No: 35 ( Marks: 1 ) - Please choose one
All of the following would be considered as sources of conflicts, EXCEPT:
► Goal incompatibility
► Different values and beliefs
► Lack of resources and finances
► Strengthened team dynamics
Question No: 36 ( Marks: 1 ) - Please choose one
In a management-union conflict, both parties are now ready to sign a contract including all the terms & conditions acceptable to both parties for a specific time period. In this situation both parties have reached which of the following phase of collective bargaining?
► Negotiating with each other's representatives
► Controlling the activities as per contract
► Accepting the solution by formally authorizing it
► Arranging negotiation with each other
Question No: 37 ( Marks: 1 ) - Please choose one
The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as:
► Exhaustion
► Burnout
► Collapse
► Fatigue
Question No: 38 ( Marks: 1 ) - Please choose one
The BEST indicator of an effective safety and health program of an organization is:
► Employees do not feel hesitant while sharing their problems
► Employees feel motivated to perform well and show loyalty
► Employees feel honor that organization is concerned about their problems
► Employees do not face injuries and illnesses on regular basis
Question No: 39 ( Marks: 1 ) - Please choose one
Motivational theories are adopted to:
► Produce expensive & quality products
► Ensure imposed legal compliances
► Become a market leader for competitors
► Compensate employees effectively
Question No: 40 ( Marks: 1 ) - Please choose one
Ali often gets aggressive on minute things, the counselor indicate his responses as:
► Short-term physical symptom of stress
► Long-term physical symptom of stress
► Behavioral symptom of stress
► Internal symptom of stress
Question No: 41 ( Marks: 1 ) - Please choose one
A MOST important advantage of using expatriates to fill foreign subsidiary management positions is that:
► They are less expensive than local managers
► They are more motivated to perform as compared to host-country nationals
► They perform well in foreign assignments as compare to working in the head quarters
► They are more likely to implement the instructions from headquarters
Question No: 42 ( Marks: 1 ) - Please choose one
Mehmood, a Pakistani national is working in the HSBC, Pakistan branch of a China based multinational bank. Mehmood is therefore be classified as a/an:
► Expatriate
► Third-country national
► Home-country national
► Host-country national
Question No: 43 ( Marks: 1 ) - Please choose one
‘Unilever’ comes under which of the following categories while conducting its business globally?
► Domestic
► International
► Multinational
► Transnational
Question No: 44 ( Marks: 1 ) - Please choose one
Usually it is observed that after becoming the team’s captain the player’s own performance declines. What could be the reason behind it?
► Unable to handle extra pressure
► Absence of task related knowledge
► Lack of high energy level
► Imposed on a team by management
Question No: 45 ( Marks: 1 ) - Please choose one
If the time between violation & the respective penalty implementation lengthens, the impact of the disciplinary action will:
► Be exceeded
► Remain the same
► Become invisible
► Be reduced
Question No: 46 ( Marks: 1 ) - Please choose one
Background and reference checks are made by HR department while hiring employees to:
► Evaluate employee’s capability
► Meet requirements of federal law
► Check employee’s communication network
► Check authenticity of provided information
Question No: 47 ( Marks: 1 ) - Please choose one
"Effectiveness" is represented by:
► Doing things before time
► Doing right things right
► Doing things in minimum time
► Doing things with minimum resources
Question No: 48 ( Marks: 1 ) - Please choose one
Mental and physical capacities of an individual to perform various tasks which come from knowledge, learning, and experiences are termed as:
► Perceptions
► Emotions
► Values
► Abilities
Question No: 49 ( Marks: 1 ) - Please choose one
Which of the following is an authority given to specific person with expertise in a certain area?
► Line authority
► Staff authority
► Operational authority
► Implied authority
Question No: 50 ( Marks: 1 ) - Please choose one
“Self-motivated & result oriented individuals with sound knowledge of combined cycle gas turbine power plant operations and practical experience of mechanical, electrical and I&C maintenance of plant.”
This section of job advertisement represents which of the given term?
► Job analysis
► Job description
► Job specification
► Job evaluation
Question No: 51 ( Marks: 1 ) - Please choose one
According to which of the following legal obligation employers are bound to give 60 days notice prior to plant closing or major layoffs?
► Due process by an employer
► Union recommendations
► Statutory right of employees
► Employer itself
Question No: 52 ( Marks: 1 ) - Please choose one
United Nations sent a rescue team in the supervision of Mr. Kim from Geneva to the northern areas of Pakistan affected by the destructive earthquake of 2005. In this situation Mr. Kim is a/an:
► Parent-country national
► Host-country national
► Third-country national
► Local-country national
Question No: 53 ( Marks: 1 ) - Please choose one
Which of the following involves moving employees to various positions in organization in an effort to expand their skills, knowledge and abilities?
► Job Specification
► Job Clarification
► Job Rotation
► Job Enrichment
Question No: 54 ( Marks: 1 ) - Please choose one
A career path as moving upward to higher levels of management in the organization is known as;
► Traditional Career Path
► Network Career Path
► Lateral Skill Path
► Dual-Career Path
Question No: 55 ( Marks: 1 ) - Please choose one
A career-path method, that recognizes that a technical specialists should be allowed to contribute their expertise to a company without becoming managers is known as;
► Traditional Career Path
► Network Career Path
► Lateral Skill Path
► Dual-Career Path
Question No: 56 ( Marks: 1 ) - Please choose one
When an individual sets career goals and identifies the means to achieve them, the process is known as;
► Career Path
► Career Planning
► Career Short Sightedness
► Career Development
Question No: 57 ( Marks: 1 ) - Please choose one
While setting objectives of Effective Compensation Management, which of the following is not included in ‘the big three’?
► Attract qualified employment applicants
► Retain qualified employees, while discouraging retention of low performing
► Rotate employees within the organization to keep them active
► Motivate employee's behavior toward organization objectives
Question No: 58 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
► Bonuses
► Interesting work
► Working conditions
► Promotion opportunities
Question No: 59 ( Marks: 1 ) - Please choose one
Verbal cautions issued by the HR manager to the employees under the progressive discipline procedures belong to which offence?
► First offense
► Second offense
► Third offense
► Fourth offense
Question No: 60 ( Marks: 1 ) - Please choose one
ESOP stands for which of the following option?
► Employee Stock Option Plan
► Employee Stake Option Plan
► Employee Stress Option Plan
► Employee Strategically Option Plan
Question No: 61 ( Marks: 1 ) - Please choose one
HMO stands for which of the following option?
► Health Maintenance Organizations
► House Maintenance Organizations
► Home Maintenance Organizations
► Horticulture Maintenance Organizations
Question No: 62 ( Marks: 1 ) - Please choose one
Which of the following refers to the compensation method that recommends that person should be paid according to the quantity or quality of his work?
► Empowerment
► Job appraisal
► Pay for Performance
► Job acknowledgement
Question No: 63 ( Marks: 1 ) - Please choose one
Love, affection, friendship and belongingness come under which stage of Maslow hierarchy of need?
► First
► Second
► Third
► Fourth
Question No: 64 ( Marks: 1 ) - Please choose one
“Administering an aversive consequence” refers to which of the following?
► Punishment
► Positive reinforcement
► Negative reinforcement
► Loyalty
Question No: 65 ( Marks: 3 )
Can "pay for performance" be applicable to the employees of NGOs?
Question No: 66 ( Marks: 5 )
Conflict at work place is not always in favor of management. What kind of output management has to bear when conflicts appear?
Question No: 67 ( Marks: 10 )
How an organization conduct the collective bargaining process?
Question No: 68 ( Marks: 10 )
Unemployment compensation is rare in Pakistan. What do you think that who is responsible; Government or Corporate Sector? Explain possible reasons.
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