ENG301- Business Communication_ Spring 2009

Spring 2009
ENG301- Business Communication (Session - 2)

Question No: 1 ( Marks: 1 ) - Please choose one
Which one of the followings is not aspect of the AIDA plan?


► Attention
► Interest
► Desire and action
► Skill

Question No: 2 ( Marks: 1 ) - Please choose one
It has been in use since 1950. It uses full–block form and open punctuation. No salutation or complimentary close is used. Reader’s name, is used in the first and last sentences. Subject and writer’s name are typed in capitals.

Match the above with one of the followings:






► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)

Question No: 3 ( Marks: 1 ) - Please choose one
It does not mean that the use of old-fashioned expressions such as ‘your kind enquiry’, ‘thank you’ and ‘please’. Rather, it grows out of respect and concern for others. It is a quality that enables a request to be refused without killing all hope of future business.
Match this statement with one of the following principles of communication:







► Conciseness
► Courtesy
► Consideration
► Completeness

Question No: 4 ( Marks: 1 ) - Please choose one
Which one of the followings is not the purpose of communication?






► To initiate some action
► To impart information, ideas, attitudes, beliefs or feelings.
►
To establish, acknowledge or maintain links or relations with other people.
► To make the people fool and sell your products.


Question No: 5 ( Marks: 1 ) - Please choose one
Globalization means that for a Company to survive, it must establish markets not only in its own country but also in--------------------.





► two countries
► six countries
► many countries
► the whole world

Question No: 6 ( Marks: 1 ) - Please choose one
The last paragraph should be--------------- for an effective business message.
► concise, correct
► long, concrete
► long, verbose
► concise, long

Question No: 7 ( Marks: 1 ) - Please choose one
To communicate easily and effectively with your readers, how many number of principles of communication are applied:

► Nine
► Seven
► Eleven
► Six

Question No: 8 ( Marks: 1 ) - Please choose one
In----------- characteristics such as body shape, body odors and skin color are included.


► Mental
► Physical
► Spiritual
► verbal

Question No: 9 ( Marks: 1 ) - Please choose one
Selecting some details and omitting others is a process called:

► Abstracting

► Extracting
► Attracting
► Fascinating

Question No: 10 ( Marks: 1 ) - Please choose one
A letter that completes a valid contract between a buyer and a seller is called:

► An order letter
► An acknowledgement letter
► An inquiry letter
► A sales letter

Question No: 11 ( Marks: 1 ) - Please choose one
As good-news plan is similar to direct-request plan, so is persuasive plan to----------- plan.

► good news
► bad news
► pleasant news
► moderate news

Question No: 12 ( Marks: 1 ) - Please choose one
------------------- is often effective for getting a motivational message out to a large number of people.

► Groupware
► Videotape
► Software
► Teleconferencing

Question No: 13 ( Marks: 1 ) - Please choose one
Communication is the process by which individuals share:


► Coordinate activities,and make decisions
► Body movements
► Techniques
► Skills

Question No: 14 ( Marks: 1 ) - Please choose one
‘AMS’ is the abbreviation of:

► Administrative Management Society
► Alcholical Member Society
► Advanced Management Society
► Asian Management Society

Question No: 15 ( Marks: 1 ) - Please choose one
Sometimes an extra message is added at the end of a letter and is known as:

► Postscript
► Attention line
► Subject line
► Copy notation

Question No: 16 ( Marks: 1 ) - Please choose one
-------------------is included to remind the reader to check for additional pages of information.

► Copy of notation
► Enclosure
► Subject line
► Attention line

Question No: 17 ( Marks: 2 )
Write a note on different punctuation styles.

Question No: 18 ( Marks: 2 )
Rephrase the following letter body:
“Will you ship us some time, anytime during the month of October would be fine, or even November if you are rushed (November would suit us just as well, in fact a little bit better) 300 of the regular Dell Computers.
Thank you in advance for sending these along in parcel post, and not in express, as express is too expensive.”


Question No: 19 ( Marks: 3 )
Point out some barriers in communication which arise due to attitude and value differences of sender and receiver.


Question No: 20 ( Marks: 5 )
Write short notes on the following:

1- Importance of communication in your career 2- Developing the right attitude



Question No: 21 ( Marks: 10 )
What is meant by Globalization? The implications of globalization on organizational behavior is profound and direct.Comment on this statement.