MGT503- Principles of Management_FINALTERM2008

FINALTERM EXAMINATION
Fall 2008
MGT503- Principles of Management (Session - 3)
Time: 120 min
Marks: 85





Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following is the obligation or expectation to perform a duty?


► Responsibility
► Unity of command
► Chain of command
► Span of control

Question No: 2 ( Marks: 1 ) - Please choose one
All of the following are a major overall benefit of sharing information with partners in the value chain EXCEPT:

► Improved customer service
► Accelerated delivery
► Increased employee satisfaction
► Cost savings

Question No: 3 ( Marks: 1 ) - Please choose one
Control that prevents anticipated problems is called:

► Feed forward control
► Concurrent control
► Feedback control
► Management control

Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following is the correct order of the interpersonal communication process?

► Sender > message > encoding > receiver > feedback > decoding > message
► Sender > message > encoding > receiver > decoding > message > feedback
► Sender > encoding > message > receiver > decoding > message > feedback
► Sender > message > encoding > receiver > feedback > decoding > message

Question No: 5 ( Marks: 1 ) - Please choose one
A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style?
► Democratic-participative
► Laissez-faire
► Autocratic
► Democratic-consultative

Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following best describes this statement"The degree to which the individual believes that performing at a particular level is instrumental in attaining the desired outcome"?
► Valence of a reward
► Valence
► Effort performance linkage
► Instrumentality or performance-reward linkage

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following theory best describes that behavior is a function of consequences?
► Reinforcement theory
► Goal setting theory
► Group dynamics
► Theory Y

Question No: 8 ( Marks: 1 ) - Please choose one
According to Maslow, an employee who has a need for more self-respect which has not yet met:

► Physiological needs
► Safety needs
► Social needs
► Esteem needs

Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is a special group presenting unique motivational challenges?
► Professionals
► Stakeholders
► Competitors
► Top management

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is one of the seven traits associated with leadership?
► Fluency of speech
► Honesty
► Appearance
► Social class

Question No: 11 ( Marks: 1 ) - Please choose one
In Equity theory, which of the following term is used for persons, systems or selves against which individuals compare themselves?
► Model
► Referent
► Leader
► Professional

Question No: 12 ( Marks: 1 ) - Please choose one
Inequity due to being over-rewarded can be described as which of the following?

► O/I a > O/I b
► O/I a = O/I b
► O/Ib> O/Ia
► O/I a < O/I b

Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following are the motivating variables of equity theory?
► Gender, tenure, education and level in organization
► Inputs, outputs, gender and time duration
► Level in organization, power and responsibility
► Outputs, inputs, education and experience

Question No: 14 ( Marks: 1 ) - Please choose one
Self respect, achievement and recognition are the example of which type of need?
► Social
► Physiological
► Self actualization
► Esteem

Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following factor is more important for men than women?
► Opportunity to learn
► Flexibility
► Autonomy
► Convenient

Question No: 16 ( Marks: 1 ) - Please choose one
Which group of workers tend to focus on their work as their central life interest?
► Contingent
► Blue-collar
► Professionals
► Low-skilled

Question No: 17 ( Marks: 1 ) - Please choose one
An unsatisfied need creates which type of emotion?
► Anxiety
► Tension
► Drive
► Pressure

Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following is an internal state that makes certain outcomes appear attractive?
► Desire
► Need
► Fashion
► Fad

Question No: 19 ( Marks: 1 ) - Please choose one
A company's "chain of command" is a part of which process?

► Span of control
► Organizational design
► Formalization
► Work specialization

Question No: 20 ( Marks: 1 ) - Please choose one
Employees with more training and experience are able to work with less direct supervision which is the characteristics of which of the following?
► Wide span of control and a flatter organization
► Violates Fayol’s principle of chain of command
► A highly centralized organization
► Very narrow span of control and more levels of managers

Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is the set of elements that can be used to configure an organization?


► Organization structure
► Organization design
► Organization chart
► Organization rotation

Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following is one of the most important objectives for small business owners?


► Market presence
► Growth
► Profitability
► Innovation

Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following is the most common source of new business financing?
► Venture capitalist
► Personal resources
► Lender
► Strategic alliances

Question No: 24 ( Marks: 1 ) - Please choose one
An organization's structure should facilitate which of the following?
► Chain of command
► Necessity of departmentalization
► Achievement of goals
► Span of control

Question No: 25 ( Marks: 1 ) - Please choose one
What kind of structure does the parent company often provide to support services of its child company?
► Matrix
► Divisional
► Functional
► Team

Question No: 26 ( Marks: 1 ) - Please choose one
The formal right to give orders, make decisions and see that tasks are completed is called:

► Centralization
► Authority
► Responsibility
► Decentralization

Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following is a process by which individuals pursue opportunities, fulfill needs and wants through innovation, without regard to the resources they currently control?
► Small business ownership
► Innovative Management
► Entrepreneurship
► Privatization

Question No: 28 ( Marks: 1 ) - Please choose one
In BCG matrix which of the following businesses have a very small share of a market and are not expected to grow?

► Star
► Dogs
► Cash cow
► Question mark

Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is a strategy in which an organization attempts to gain a competitive advantage by reducing its costs below the costs of competing firms?
► Focus Strategy
► Differentiation strategy
► Deliberate strategy
► Cost leadership strategy

Question No: 30 ( Marks: 1 ) - Please choose one
All of the following are characteristics of well designed goals EXCEPT:

► Written in term of input
► Measurable and quantifiable
► Challenging but attainable
► Communicated to all employees

Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is the way through which an organization distributes its resources across the areas in which it competes?
► Scope
► Distinctive Competency
► Resource deployment
► Effective strategy

Question No: 32 ( Marks: 1 ) - Please choose one
The method by which strategies are operationalized or executed within the organization is called:
► Strategy formulation
► Strategy implementation
► Strategy evaluation
► Strategy imitation

Question No: 33 ( Marks: 1 ) - Please choose one
Few years ago Nike has problem with inconsistency of goals. The firm was producing high quality shoes but they were not stylish. As a result company lost substantial market share. In this situation which kind of goal was missing?

► Manufacturing goal
► Marketing goal
► Financial goal
► Operational goal

Question No: 34 ( Marks: 1 ) - Please choose one
When uncertainty is high and management wants to maintain flexibility, which of the following types of plans are preferable?

► Long-term plans
► No plans
► Directional plans
► Specific plans

Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each and when they are to be completed?
► Benchmarking
► Budgeting
► Competitor intelligence
► Scheduling

Question No: 36 ( Marks: 1 ) - Please choose one
All of the following are disadvantages of group decision making EXCEPT:

► More time taken to reach a solution
► Minority domination
► More alternatives are generated
► Groupthink decreases effectiveness of decision

Question No: 37 ( Marks: 1 ) - Please choose one
Ahmed is always concerned about the achievements of subordinates and is receptive to the suggestions from others. He prefers which of the following styles of decision making?

► Analytic
► Conceptual
► Directive
► Behavioral

Question No: 38 ( Marks: 1 ) - Please choose one
For the first time, a Textile company is closing one of its plants in Faisalabad. In this situation, which type of decision is being practiced by its Top management?

► Satisficing
► Programmed
► Non-programmed
► Heuristic

Question No: 39 ( Marks: 1 ) - Please choose one
Assembling additional information and identifying both the nature and the causes of the problem comes under:





► Scanning stage
► Categorization stage
► Diagnosis stage
► Implementation stage

Question No: 40 ( Marks: 1 ) - Please choose one
The principle reason for formation of the regional trading alliance in Europe was to reduce the power of the United States and:




► Japan
► Russia
► Canada
► Mexico

Question No: 41 ( Marks: 1 ) - Please choose one
The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as:
► Social responsiveness
► Ethical responsibility
► Social responsibility
► Social obligation

Question No: 42 ( Marks: 1 ) - Please choose one
A form of business exchange or transaction in which the parties interact electronically is called:
► E-commerce
► E-business
► E-shopping
► E- trading

Question No: 43 ( Marks: 1 ) - Please choose one
Through technological and managerial process inputs of an organization are transformed into:





► Output
► Feedback
► Feed forward
► Transformation

Question No: 44 ( Marks: 1 ) - Please choose one
The bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches?




► Management science
► Operations management
► Total quality management
► Contingency perspective

Question No: 45 ( Marks: 1 ) - Please choose one
Behavioral viewpoint emphasize the need of understanding the various factors affecting the_______ in an organization.
► Social behavior
► Moral behavior
► Ethical behavior
► Human behavior

Question No: 46 ( Marks: 1 ) - Please choose one
Which one of the following roles is most important for managers in small firms?
► Disseminator
► Leader
► Spokesperson
► Figurehead

Question No: 47 ( Marks: 1 ) - Please choose one
Reading periodicals and maintaining personal contacts come under the role of:
► Monitor
► Spokesperson
► Leader
► Negotiator

Question No: 48 ( Marks: 1 ) - Please choose one
Adam Smith wrote his book “The Wealth of Nations” in:
► 20th century
► 18th century
► 15th century
► 17th century

Question No: 49 ( Marks: 1 ) - Please choose one
All of following are true regarding teams EXCEPT:
► Teams are more flexible than traditional departments
► Teams are less responsive to a changing environment
► Teams can serve as a source of job satisfaction
► Teams better utilize employee talents

Question No: 50 ( Marks: 1 ) - Please choose one
Ali always consults with his employees and uses their suggestions before making a decision. He is demonstrating which type of leadership style?

► Directive
► Achievement-oriented
► Participative
► Supportive

Question No: 51 ( Marks: 5 )
Being an entrepreneur, suppose that you are thinking of starting a new business. Which process would you follow?

Question No: 52 ( Marks: 10 )
Suppose that an organization has some distinctive competencies, how long it will retain those competencies?

Question No: 53 ( Marks: 10 )
Draft guidelines for managers to improve their effectiveness as non verbal communicators.


Question No: 54 ( Marks: 10 )
Discuss how roles, norms, group size, group cohesiveness and status system influence group behavior.