FINALTERM EXAMINATION _ MGT503- Principles of Management

FINALTERM EXAMINATION
Fall 2008
MGT503- Principles of Management (Session - 3)
Time: 120 min
Marks: 85

Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following statement shows the starting point in strategic management process?





► Analyzing current mission, strategies and objectives
► Identifying opportunities and threats
► Conducting an environmental scan
► Identifying opportunities and weaknesses

Question No: 2 ( Marks: 1 ) - Please choose one
All of the following are the major types of barrier that limit the success of value chain management EXCEPT:

► Technology investments
► Required capabilities
► Organizational factors
► Cultural factors

Question No: 3 ( Marks: 1 ) - Please choose one
All of the following are the approaches to designing control systems EXCEPT:

► Market control
► Economic control
► Bureaucratic control
► Clan control

Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following control system is used by companies operating in less advanced countries?
► Informal
► Centralization
► Direct supervision
► Standardized rules and regulations

Question No: 5 ( Marks: 1 ) - Please choose one
There are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations?
► Market control
► Economic control
► Bureaucratic control
► Clan control

Question No: 6 ( Marks: 1 ) - Please choose one
Tone of voice, posture and nonverbal facial expressions are examples of which of the following?
► Body language
► Feelings
► Formal communication
► Informal Communication

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following stages and sequence involved in team formation and development?
► Introduction, growth, maturity, and decline
► Forming, storming, norming, performing, and adjourning
► Storming, performing, norming, forming and adjourning
► Storming, performing, norming, forming and adjourning

Question No: 8 ( Marks: 1 ) - Please choose one
At Sony (an electronics manufacturer) a special team was selected to work out a marketing plan for its newest product, a voice-activated DVD player, that uses voice recognition commands instead of control buttons. During their most recent meeting, there was a conflict between a design manager and a marketing representative about whose responsibility it was to draft the marketing plan. Several members of the team got into a shouting match with one another. This team seems to be at which of the following stages of group development?

► Conflict
► Forming
► Norming
► Storming

Question No: 9 ( Marks: 1 ) - Please choose one
Men tend to use which of the following leadership style?
► Employee-centered
► Interpersonal-centered
► Charisma -centered
► Task-centered

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following leaders are perceived as agents of radical change rather than as caretakers of the status quo?
► Charismatic
► Situational
► Readiness
► Environmental

Question No: 11 ( Marks: 1 ) - Please choose one
When there is a mismatch between leader’s style and the type of situation in which leaders find themselves, Fiedler suggested that leaders should:

► Change their style to fit the situation
► Change the situation
► Change both leader style and the situation
► Change subordinate expectations

Question No: 12 ( Marks: 1 ) - Please choose one
Within Maslow’s hierarchy of needs, the need for belonging is associated with which of the following?
► Physiological needs
► Safety needs
► Social needs
► Esteem needs

Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following are the motivating variables of equity theory?
► Gender, tenure, education and level in organization
► Inputs, outputs, gender and time duration
► Level in organization, power and responsibility
► Outputs, inputs, education and experience

Question No: 14 ( Marks: 1 ) - Please choose one
According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor?
► Working Conditions
► Salary
► Relationship with supervisor
► Work itself

Question No: 15 ( Marks: 1 ) - Please choose one
Salman enjoys coming to work because of working on a team that is developing a new product. The sense of belonging and friendship he shares with them demonstrates what Maslow categorized as:
► Physiological needs
► Safety needs
► Social needs
► Power needs

Question No: 16 ( Marks: 1 ) - Please choose one
What should a manager do while motivating employees?
► Increase wages and salaries
► Incorporate promotional opportunities
► Recognize individual differences
► Use employee-recognition program

Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following factor is more important for men than women?
► Opportunity to learn
► Flexibility
► Autonomy
► Convenient

Question No: 18 ( Marks: 1 ) - Please choose one
While addressing the organizational design needs of the small organization which of the following is an important consideration?
► More formalization
► More specialization
► More centralization
► Tall hierarchy of authority

Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following is power that has been legitimated by the organization?



► Responsibility
► Span of control
► Authority
► Accountability

Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following is best described as, it is any business that is independently owned and operated and is not dominate in its market?

► Corporation
► Entrepreneurship
► Small business
► Strategic alliance

Question No: 21 ( Marks: 1 ) - Please choose one
The accounting department in an organization is an example of which of the following?
► Product departmentalization
► Customer departmentalization
► Functional departmentalization
► Geographical departmentalization

Question No: 22 ( Marks: 1 ) - Please choose one
The process of assigning authority and responsibility to subordinates to manage a project is called:





► Centralization
► Supervision
► Delegation
► Specialization

Question No: 23 ( Marks: 1 ) - Please choose one
A construction supervisor who sees an impending thunderstorm, tells workers to go home, and secures the site is demonstrating:



► Authority
► Delegation
► Accountability
► Responsibility

Question No: 24 ( Marks: 1 ) - Please choose one
When the hierarchy of organizational goals is clearly defined, it forms an integrated network of goals which is called:
► Hierarchical-link chain
► Means-ends chain
► Weakest-link chain
► Level-level chain

Question No: 25 ( Marks: 1 ) - Please choose one
Few years before Polka was a leading brand of ice-cream in Pakistan. Than it was purchased by Walls and all its products were replaced with “Walls” name. Here "Walls" adopted which of the following strategy?
► Merger
► Vertical integration
► Acquisition
► Horizontal integration

Question No: 26 ( Marks: 1 ) - Please choose one
In Pakistan China imported goods are available on very inexpensive price. These companies are practicing which of the following strategies?
► Focus Strategy
► Differentiation strategy
► Cost leadership strategy
► Emergent strategy

Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following is the set of strategic alternatives that an organization chooses from, as it manages its operations simultaneously across several industries and several markets?

► Business-level strategy
► Corporate-level strategy
► Functional-level strategy
► Market-level strategy

Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following is the second step of goal setting?
► Evaluate available resources
► Review organization’s mission
► Write down goals
► Estimate expected benefits

Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is an area in the environment that if exploited may generate high performance for organization?
► Strength
► Weakness
► Opportunity
► Threat

Question No: 30 ( Marks: 1 ) - Please choose one
A skill and capability that does not enable an organization to choose and implement strategies that support its mission is called its:
► Strength
► Weakness
► Opportunity
► Threat

Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is a skill and capability held by numerous competing firms?

► Distinctive competencies
► Common strength
► Competitive edge
► Competitive parity

Question No: 32 ( Marks: 1 ) - Please choose one
Mission Statement of Hoover Universal Inc is:
“Hoover universal is a diversified multi-industry corporation with strong manufacturing capabilities, entrepreneurial policies and individual business unit autonomy”
This statement shows which of the following attributes of mission statement?
► Customers
► Location
► Self concept
► Desired public image

Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following plans have clearly defined objectives?





► Directional
► Flexible
► Specific
► Standing

Question No: 34 ( Marks: 1 ) - Please choose one
Rules, procedures and policies are most suitable for which of the following problems?

► Well-structured
► Ill-structured
► Programmed
► Non-programmed

Question No: 35 ( Marks: 1 ) - Please choose one
While purchasing a new car, price, size, gas mileage, color and repair records are examples of which of the following?


► Problems
► Decision criteria
► Scenarios
► Factor weights

Question No: 36 ( Marks: 1 ) - Please choose one
A retail clothing store manager who estimates how much to order for the current spring season based on last spring’s outcomes is operating under what kind of decision-making condition?





► Seasonal
► Risk
► Uncertainty
► Certainty

Question No: 37 ( Marks: 1 ) - Please choose one
The North American Free Trade Agreement includes:

► Mexico, Canada, and the United States
► Mexico, Brazil and Columbia
► Mexico, Canada and the Brazil
► Italy, Canada and the United States

Question No: 38 ( Marks: 1 ) - Please choose one
A society where there is relatively little job mobility and widely practiced lifetime employment would be an example of which of the following dimensions of national culture?


► Power distance
► Uncertainty avoidance
► Short- versus long-term orientation
► Individualism versus collectivism

Question No: 39 ( Marks: 1 ) - Please choose one
Disney World buys soft drink from coca-cola, food from Sara Lee and papers products from Mead. Coca-cola, Sara Lee and Mead are disney’s:





► Suppliers
► Owners
► Customers
► Competitors

Question No: 40 ( Marks: 1 ) - Please choose one
In a socialist economy, means of production are owned by :
► City
► Country
► Nation
► State

Question No: 41 ( Marks: 1 ) - Please choose one
All of the following are major elements of the mega environment EXCEPT:
► Technological
► Economic
► Socio-cultural
► Competitors

Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following management perspective focuses on decision making, economic effectiveness, mathematical models and use of computers?

► Knowledge management
► Total quality management
► Marketing management
► Quantitative management

Question No: 43 ( Marks: 1 ) - Please choose one
Ali is especially good at communicating company goals to her employees and motivating them to achieve these goals. Ali is practicing which of the following skills?
► Conceptual skills
► Organizational skills
► Technical skills
► Human skills

Question No: 44 ( Marks: 1 ) - Please choose one
Which of the following is not a basic function of management process?
► Controlling
► Organizing
► Leading
► Working

Question No: 45 ( Marks: 1 ) - Please choose one
Leadership role is more important for:
► Top level managers
► First line managers
► Middle level managers
► Non managerial staff

Question No: 46 ( Marks: 1 ) - Please choose one
To motivate the employees a manager should give them:
► Monetary Incentives
► Promotion
► Appreciation certificates
► All of the given options

Question No: 47 ( Marks: 1 ) - Please choose one
The distinct purpose of an organization is typically expressed in terms of:
► Systematic structure
► A goal or set of goals
► Management competencies
► Vision & Mission statement

Question No: 48 ( Marks: 1 ) - Please choose one
Which of the following is an unofficial way of communication in an organization that is neither authorized nor supported by an organization?
► Noise
► Grapevine
► Channel
► Decoding

Question No: 49 ( Marks: 1 ) - Please choose one
All of following are true regarding teams EXCEPT:
► Teams are more flexible than traditional departments
► Teams are less responsive to a changing environment
► Teams can serve as a source of job satisfaction
► Teams better utilize employee talents

Question No: 50 ( Marks: 1 ) - Please choose one
Ali always consults with his employees and uses their suggestions before making a decision. He is demonstrating which type of leadership style?

► Directive
► Achievement-oriented
► Participative
► Supportive

Question No: 51 ( Marks: 5 )
Can individual be so much motivated that his/ her performance declines as a result of excessive efforts ? Discuss.

I think motivation has a limit. If someone in motivating day by day. There will be a situation where he will be not more motivated. Because the resources of organizations are limited. Yes, I think that his performance will be decline on that point. When he reached to his peek of motivation. As we studied that excess of stress is also bad for performance. So excess of motivation also effect performance. And also he will try to work more and more so he will lose his energy and he will feel boredom and sick due to much efforts and hard work.

Question No: 52 ( Marks: 10 )
Describe the significant workplace issues that affect motivation in today's workforce.

In today's organization there are some issues which affect motivation. Some of them which I will discuss are following.
When the horizontal communication of employees are not encouraged.
When they are not awarded on such good works.
Also there are some points which increase motivation like meeting goals and group discussion between subordinates and managers.
While motivating and individual, manager should see the performance of that employee. So the other employees will also work hard. The managers should not forget the excellent performance of the individuals. And they should be awarded on such performance.


Question No: 53 ( Marks: 10 )
Explain some of the factors that impact the successful implementation of value chain management strategies.

There are some factors which has impact of successful implementation of value chain management strategies.
Technology is a factor which affects every strategy in management. With a good technology a company can produce good products, services, and can deliver its products to customers very easily.
Human resources also affect it. If human resource are healthy and hardworking. The production will be more and more. Good and educated human resource make a company very develop.
Decision process is very important for making strategies. Good decision make a company better while wrong decisions make the company in loss.
Organization structure must be formal and well structured. There must be some rules and policies for working.


Question No: 54 ( Marks: 10 )
The mission statement of a fast food restaurant chain is:
“Our mission is to operate a chain of restaurants that will prepare and serve high quality food on a timely basis and reasonable prices.”
Suppose you are CEO of this organization. What kind of strategic, tactical and operational goals your organization will define?

As a CEO of this organization I will make a strategic plan. As I know my goal. But I should act upon it. In my strategic goal I will think and act on future results. I will make 3 types of managers for my company. So I will easily handle the situation. As I am the top manager so I will give orders to middle managers. I will make different departments for the organization. For example, quality control department, quantity control department. Finance department etc. I should think that who will be my costumers? Where will be my products available for costumers? These kinds of questions will help me for good business. For management I will search and choose the best skilled managers.
For the convenient of customers, I will suggest a free home delivery of our product. So the costumers will be interested in our product. We should not forget the price. The price must be reasonable.